Shipping and Delivery

Free shipping with orders of $150 or more

We've kept our shipping and delivery rates super simple so you know straight up, what your shipping costs will be, wherever you are across Australia. And even better, if your order is $150 or above, you will receive free shipping within Australia. Not bad eh?

We charge shipping because we're a small business based in regional WA and it helps us manage the cost of running a business from literally - the middle of no-where! By supporting our small business, you're supporting a regional family to stay regional, and care for the amazing flora and fauna on our acreage and the land and coast around us - thank you!

Regular shipping $9.99 across Australia

Regular shipping for orders of less than $150 is $9.99 across Australia, unless you need it extra quick, then you can select the express shipping option for $24.99 (see more below).

We deliver using the Australia Post network and endeavour to process your order, pack your parcel and send it on its way, as quick as we can. Allow 24-48 hours on business days* for us to process your order.

*This is based on Western Standard Time (WST) Monday to Friday.

Delivery times for regular shipping

When using the Regular Parcel Post service, we aim to have your order delivered to you within 5-7 business days - this can be quicker if you live in WA or a capital city and can be longer if you live interstate and in a regional or remote area. This is the time period for delivery provided to us by Australia Post based on our location.

Your order will be sent with a tracking number so you can easily track the movement of your parcel online here:

You can read more about Australia Post's Regular Post service here

In the rare event, that you haven’t received your Regular Post order within 14 days, contact us at hello@ecolosophy.com.au for an update.

We are based in a regional area so it can sometimes take a little longer for our deliveries to get to you than if they were leaving from a metropolitan area.

Express shipping $24.99 across Australia

If you need your order to arrive quick smart, then we definitely recommend you use the Express shipping option for $24.99. We use Australia Post's Express Post service and aim to have your order delivered to you within 2-3 business days* - this is often quicker if you live in WA, in a capital city or within the Express Post network and can be longer if you live in a regional or remote area. This is the time period for delivery provided to us by Australia Post for our location.

*This is based on Western Standard Time (WST) Monday to Friday.

Your order will be sent with a tracking number so you can easily track the movement of your parcel online here:

Read more about Australia Post's Express Post Service here.  

In the rare event that you don't receive your Express Post order within 7 days, contact us at hello@ecolosophy.com.au for an update.

Live local? Free local delivery for Esperance

We are currently offering free local delivery to suburbs within Esperance town site. If you live in one of these suburbs, you can simply chose the free Esperance delivery option in the checkout and delivery is free! Suburbs are Esperance, West Beach, Nulsen, Sinclair, Castletown (including Dixon Park, Le Grande, Flinders, Shoresands and Fisheries Rise), Chadwick, Bandy Creek (Race Course Estate) and Windabout Estate.

Make sure you provide your residential address not PO Box for free delivery. If you have special instructions for delivery such as 'leave with my neighbour' or 'only deliver after 5pm' you can use the Notes to Ecolosophy box in the shopping cart to leave us a message.

If you live outside the suburbs above, we can deliver to a central location, convenient for you to collect or pickup when you're next in town or you can choose regular shipping and we'll send your parcel to your post box. Collection or pick up points and times for free delivery will be arranged when we've receive your order.

If you arrange a town collection point we ask that you attend on time or contact us as soon as possible to rearrange. Uncollected items will only be held for 14 days after which a refund will be issued if we do not hear from you. 

If you're not sure you are eligible for free delivery - ask us by email hello@ecolosophy.com.au or Facebook messenger and we'll confirm for you.

Below are the areas of Esperance that we don't deliver to - if you live outside the free delivery areas, you can either choose free delivery and we'll arrange a collection point in the town centre with you or regular shipping for delivery to your post box.

Beaumont, Cascade, Condingup, Coomalbidgup, Dalyup, East Munglinup, Howick, Howick Hill, Grass Patch, Merivale, Monjingup, Munglinup, Myrup, Neridup, Pink Lake, Salmon Gums, Scaddon, Wongutha and any other suburbs not listed above.

Damage or loss during delivery

All parcels leave the Ecolosophy warehouse in tip-top condition, wrapped with love and care. Damage or loss of parcels during delivery is very rare but if it occurs, we will take responsibility for it. All orders are tracked via the Australia Post tracking service. 

Please contact us at hello@ecolosophy.com.au to report damaged goods or that a parcel has not arrived within the delivery times provided above. You can read more about returning damaged items in our Returns Policy too. 

Ecolosophy is not responsible for any orders that go missing or are lost once your parcel has been delivered to your address or where you have provided incorrect delivery information.

Complimentary gift wrap

We offer complimentary gift wrap using gorgeous, recycled wrappings including hemp string, washi tape, tissue paper, old photos, maps or whatever we have to hand! Just tick the gift wrap option in the shopping cart for free gift wrapping.

Eco post packaging

We aim to send our parcels wrapped in recycled, brown paper packaging with no plastic wrap and we're proud to have sent and delivered thousands of parcels without plastic packaging since 2013. Sending plastic free parcels costs significantly more than using plastic satchels and it can be slower for delivery but by doing this we've been able to save thousands of plastics of bags since we've been in business.

Brown paper packaging

For heavier and interstate parcels we now occasionally use Australia Post plastic satchels as these can be delivered up to five days earlier than our custom packaging and cost a lot less to send (why? we don't know but it's eco-discrimination!)

These satchels can be easily recycled through Terracycle - a company that makes new products from waste plastic. Collect your post satchels and post them for free to Terracycle through Australia Post. To find out more about this program click here.

Wherever we can we'll use recycled and paper packaging over the plastic satchels.

Free shipping codes

If you have a free shipping or discount code, enter it in the checkout and press apply. Only one code can be used per order.

Ecolosophy reserves the right to withdraw free delivery discount codes or offers at any time and reserves the right to charge for delivery of an order that does not comply with the terms and conditions set out in this shipping and delivery policy.

As an online store, we post or deliver and don't offer a pick up option. If you live in Esperance, you can catch us at the Esperance Growers Market or occasionally at the Museum Village Markets. We also have a small range of stock at Yirri Grove Farm shop and restaurant on Fisheries Road, Myrup.

International orders

No international orders are taken through our website.