Our Privacy Policy

Our website is designed by Shopify to provide for secure online transactions. This privacy statement sets out our policy for dealing with your personal information provided to us when you use our website and outlines our approach to privacy and disclosure of that information.

Use of your Information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 

When you browse our online store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Use of your Email Address

We will contact you by email about orders that you place on our website for example to send order confirmation emails and status updates and our Random Bites of Ecolosophy Blog updates (where you have opted to receive this). With your permission, we may send you emails about our store, new products and other updates.

You may choose to subscribe to our Random Bites of Ecolosophy Blog updates and if so, will receive this email periodically via the ‘Mail Chimp’ platform. You can choose to ‘unsubscribe’ from our mailing list by following the directions in the email. We will not use your e-mail address for any other purpose and will not disclose it to other individuals or businesses without your consent.

All customers visiting the Ecolosophy checkout are automatically 'opted in' to receive our Random Bites of Ecolosophy blog updates. These will include blog features, early bird heads up on discounts and free shipping days and previews of new products. If you do not wish to receive these updates, please uncheck the box in the 'keep me updated' section in step 2 of 2 in the checkout. 

Obtaining your Consent

When you provide us with personal information to complete a transaction, verify your credit card or payment method, place an order, arrange for a delivery or return a purchase, or any other process through our website, we imply that you consent to our collecting your personal information and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like our blog or product email updates, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

Withdrawing your Consent

If, after you provide personal information to us or ‘subscribe’ to our content, you change your mind, you may withdraw your consent for us to contact you, or for us to continue collecting your data, or use of your information, at anytime, by contacting us at hello@ecolosophy.com.au or in writing at:

Ecolosophy

PO Box 6252 Western Australia AU 6450

Disclosure of your Personal Information

We will only disclose your personal information if we are required by law to do so or if you violate our Terms and Conditions / Terms of Service. We do not sell or rent your personal information to any third party without your permission.

Shopify

We understand how important it is to feel safe and secure whilst purchasing from our online store. We endeavour to provide a secure, safe platform for you to make online transactions with Ecolosophy. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you.

Your data is stored through Shopify’s data storage databases and the general Shopify application. They store your data on a secure server behind a firewall. Shopify uses industry standard Secure Sockets Layer (SSL) protocols, which encrypt your information as it is sent over the internet.

Your Payment Security

If you choose a direct payment gateway, for example Visa or MasterCard, to purchase from us, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. Credit cards payments are processed in real time and are charged immediately. Ecolosophy does not store your credit card details – if the need for a refund arises this is processed through our merchant and payment gateway.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more information, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

If you do not wish to enter your credit card details into our online payment system, we cannot process your order online. You may contact us at hello@ecolosophy.com.au to discuss an alternative payment method by bank transfer, cheque or money order. Alternative payment methods are at our discretion and Ecolosophy does not guarantee that an alternative payment method can be arranged.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption.  Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

To check you are accessing a secure server look for the unbroken key or closed lock symbol located either at the bottom left or top right of your browser window. If it appears, then SSL is active. You can double check by looking at the URL. If SSL is active, then the first characters of the URL will read https:// rather than http://. It is also important for you to protect against unauthorised access to your password and your computer.

Third-Party Services

In general, any third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us and as required under Australian law. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

Please note, certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by our Privacy Policy or our website’s ‘Terms of Conditions’ or ‘Terms of Service’.

Google Analytics

Our store may use Google Analytics to help us learn about who visits our site and what pages are being looked at. This information will only be used to improve the look and feel of our website and the products and services we make available to you.

Use of Cookies on our Website

Our website uses ‘cookies’ through our Shopify platform – these are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience with Ecolosophy.

Cookies may eliminate the need to repeatedly enter the same information enabling us to improve the content and functionality of our website. Accepting a cookie will not give us access to any data on your computer other than the data stored in the cookie. You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.

Here is a list of cookies that we use through our Shopify platform. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits.

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Google analytics: PREF, persistent for a very short period, set by Google and tracks who visits the store and from where.

Age of Consent

By using our website, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or country of residence and you have given us your consent to allow any of your minor dependents to use our website.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes will take effect immediately upon their posting on our website. If we make material changes to this policy, we will notify you on our website, that our privacy policy has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

Links to Other Websites

When you click on links on our online store, they may direct you away from our website. We are not responsible for the content or privacy practices of other sites and encourage you to read their privacy statements. 

Any advertising content that appears on our website is provided to us by third party advertisers. This privacy statement covers the use of information by our website only and does not cover the use of cookies or personal information by any advertisers if you visit their websites. 

Contact Information 

If you would like more information about our privacy policy you can email us at  hello@ecolosophy.com.au or write to us by mail at:

Ecolosophy

PO Box 6252 Western Australia AU 6450